There is another side to our business that most flutists do not realize exists. I started the company in 1991, building on years of experience in instrument repair. From that time I have not only been repairing, I have also been providing tools and supplies to technicians and manufacturers. Today, my company designs and builds specialty tools and parts for instrument makers worldwide. This keeps us at the forefront of current instrument technology, and allows us a unique perspective from which to understand the instruments
To learn about the “other side” of J.L. Smith:
www.valentinopads.com
www.jlsmithco.com
accoladesYour company made my flute buying experience simple and enjoyable. I'm very glad my teacher suggested purchasing from you! At the time I trialed the flutes, I had three from your company and three from another. I must say that your company was much friendlier than the other when on the phone. Another aspect of your company that I really appreciated was the inclusion of the UPS return labels with the box of trial flutes. They made the process of return shipping a breeze, and they were not something that other companies I dealt with provided. At no point did I feel as though I was being pressured. Thank you so much for this beautiful instrument. You have made me a customer for LIFE! I will be sure to refer everyone that is on the market for a new instrument to JL Smith & Co! Your knowledge and experience were invaluable in our selection process and your pleasant, helpful attitude was greatly appreciated! Your superb customer service, along with such high-quality flutes at reasonable prices and an incredible “set-up” process, has helped J. L. Smith & Co. become an outstanding company that is far above your competition. I think the trial program is a great idea. I was completely confident buying my flute because I had already played it and knew it was the one for me. Thanks again. There was no hidden agenda to try to sell me an instrument that wasn't right for me. Thanks for being incredibly patient. I deeply appreciate all your help and advice… In short, you rock! I love this instrument; but also how grateful I am that you steered me in that direction. Your friendliness and prompt shipping of my new flute was most helpful. Thank you for stepping up and getting me the flute I needed when I needed it.
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